I received my package, but something is wrong.
We’re really sorry to hear this. Sometimes things break in the post. If this is the case send us an email on firstname.lastname@example.org or message us on our chat widget, and we’ll get a new one sent out to you straight away.
My package didn’t arrive.
If you haven’t received your package within 24 hours of your chosen date, then please email us on email@example.com or message us on our chat widget. We’ll get investigating straight away.
I’d like to return my order.
Unfortunately, we generally don’t accept returns on our kits. However, we do look at this on a case-by-case basis, so please email us on firstname.lastname@example.org or message us on our chat widget.
I don’t have Zoom.
All our masterclasses are conducted on secure Zoom links. If you’ve booked a private masterclass we can look at moving this to a different video conferencing platform – please email us on email@example.com or message us on our chat widget.
What’s in my package?
Our packages vary, but you can find a complete list of what’s included on each profile. We often will let you know what you need to have in the profile description, and then will remind you in your booking form and in your confirmation email too.
I don’t have any fancy cocktail making equipment.
We hear you! The good news is you can replicate everything you need to make a cocktail-bar quality concoction with what you have in your kitchen. Think egg cups, serving spoons and jam jars, we are to help!
Feel free to email us on firstname.lastname@example.org or message us on our chat widget with any questions – if you are joining a masterclass you can also ask questions during the experience and our hosts can give you all the tricks of the trade.
Tell me more about the products.
Our product concepts are all developed by our affiliated partners. These can be leading mixologists, chefs or experience curators.
The products in our kits are all listed in our experience profiles together with what brand they are.
Are there any age restrictions?
Yes, by signing up to Experience This you must be aged 18 or over. Please drink responsibly, visit https://drinkaware.co.uk for the full facts.
Do you have any information on dietary requirements?
We don’t list these specifically on our website, but if you have any specific dietary questions please email us on email@example.com or message us on our chat widget and we’ll be glad to help.